CrewVex Privacy Policy

1. About this policy

This policy explains how CrewVex LLC, a New York limited liability company ("CrewVex", "we", "us"), handles personal information on crewvex.com and in the CrewVex app at app.crewvex.com (together, the "Service").

CrewVex is a business tool offered to companies in the United States. We publish this policy in English and Spanish. If they differ, the English version controls.

2. Our two roles

• Our own customers. For the businesses that sign up for CrewVex and the people they invite (owners, office staff and crews), we decide how account information is used. This policy covers that information.
• Our customers' data. Companies use CrewVex to manage their own work, including information about their customers. We handle that information on the company's behalf and follow its instructions. The company is responsible for it. If you are a customer of a company that uses CrewVex, contact that company about your information. If you contact us, we will pass your request to the company.

3. Information we collect

• Account and contact information: such as name, email address, company, role and language preference.
• Information companies put into the Service: such as their customers' names, contact details, service addresses, job records, notes, photos, estimates and invoices.
• Usage and device information: such as IP address, browser and device type, sign-in activity, approximate location based on IP address, pages visited and error reports.
• Communications: messages you send us, including requests for early access, support and privacy requests.
• Voice input: if a user chooses to dictate a note, the recording is used to turn it into text.

We collect this information from you, from the company that invited you, and automatically when you use the Service.

4. How we use information

We use personal information to:

• provide, operate, maintain and improve the Service;
• create and secure accounts, and prevent fraud and abuse;
• send the messages you or your company ask the Service to send, and service notices;
• respond to requests and provide support;
• understand how our website is used, in aggregate;
• comply with law and enforce our terms.

We do not use personal information for advertising.

5. AI features

Some features use artificial intelligence to draft text, summarize information or turn voice into text. To do this, we send the information the feature needs to AI service providers that process it for us. AI output can be wrong, and the people using it are responsible for reviewing it.

6. How we share information

We share personal information only as described here:

• Service providers that help us run the Service, such as providers of hosting and databases, email delivery, security and bot protection, error monitoring, AI and speech-to-text, address lookup, website analytics and business communication. They receive the information they need to provide their services to us.
• Your company. Company administrators can see information about their company's account and its users.
• Legal reasons: when required by law or to protect the rights, safety and security of CrewVex, our users or others.
• Business transfers: as part of a merger, acquisition or sale of assets, subject to this policy.

We do not sell personal information, and we do not share it for targeted advertising.

7. Cookies and similar technologies

We do not use advertising cookies. Our website and app use browser storage to keep you signed in, remember your preferences and keep the Service working. Our website uses a privacy-focused analytics tool that does not use cookies. Our bot-protection provider may use similar technologies to tell people from bots.

8. Activity records

To keep accounts secure and give companies a record of their work, the app records key actions, such as who made a change and when. Company administrators can view their company's records. We keep these records for different periods depending on the type of record, and we delete them when the company's account is deleted. CrewVex may review them when needed to provide support, keep the Service secure or comply with law.

9. How long we keep information

We keep personal information for as long as an account is active and as needed to provide the Service. After that, we keep it only as long as needed for legal, security, accounting or dispute purposes, then delete it. When a company's account is deleted, we delete its data, except copies in backups, which are overwritten on a regular schedule, and records we need to keep for legal or security reasons.

10. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of storage or transmission is completely secure. If a security breach affects personal information, we will give notice as required by law, including New York's SHIELD Act.

11. Your privacy rights

Depending on the state you live in, you may have the right to:

• know what personal information we hold about you and get a copy;
• correct it;
• delete it;
• opt out of the sale of personal information, targeted advertising and certain profiling (we do none of these);
• appeal if we deny your request.

To make a request, email privacy@crewvex.com. We will verify your identity before acting, usually through the email address on the account. You may use an authorized agent with your written permission. We will respond within 45 days, or tell you if we need more time as the law allows. If we deny your request, you can appeal by replying to our answer; if you still disagree, you can contact your state attorney general. We will not treat you differently for using your rights.

We extend these rights to residents of every US state.

12. California notice

If the California Consumer Privacy Act applies to us, this section gives California residents the notice it requires. In the past 12 months we collected the following categories of personal information, from the sources and for the purposes described above: identifiers; commercial information; internet or network activity; approximate location; audio (voice input); professional information; and account sign-in credentials. We did not sell or share personal information, and we use sensitive personal information only to provide and secure the Service.

13. Children

The Service is for businesses. It is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18.

14. Changes to this policy

We may update this policy. The version and effective date at the top show when it last changed. If we make material changes, we will notify company administrators or show a notice in the Service before they take effect.

15. Contact us

CrewVex LLC
Mailing address to be added before launch
Privacy requests: privacy@crewvex.com
Legal notices: legal@crewvex.com