CrewVex Terms of Service

We publish these Terms in English and Spanish. If they differ, the English version controls.

1. The agreement

These Terms of Service ("Terms") are an agreement between CrewVex LLC, a New York limited liability company ("CrewVex", "we", "us"), and the business that uses CrewVex ("your company", "you"). They cover crewvex.com, the CrewVex app at app.crewvex.com, and related services (the "Service").

If you accept these Terms for a company, you confirm that you have authority to bind it. Everyone your company invites to the Service must follow these Terms, and your company is responsible for their use. Our Privacy Policy is part of these Terms.

2. Eligibility and accounts

• The Service is for businesses in the United States. Users must be at least 18 and use it for business purposes.
• Give us accurate information and keep it current.
• Keep passwords and sign-in codes private. Each login is for one person.
• Tell us right away at support@crewvex.com if you suspect unauthorized access. We may suspend an account to protect it.

3. Your responsibilities

Your company is responsible for:

• who it invites and what access it gives them;
• everything done under its accounts;
• the data it puts into the Service, including having any notices, consents and rights needed to use its customers' information and to send them messages through the Service;
• following the laws that apply to its business.

4. Acceptable use

Don't use the Service to:

• break the law or anyone's rights;
• send spam or unwanted messages;
• upload malware or harmful content;
• access accounts or data that aren't yours, or test, probe or get around our security;
• copy, scrape, resell or reverse engineer the Service, except as the law allows;
• build a competing product;
• overload or disrupt the Service.

We may add a separate acceptable use policy, which will be part of these Terms.

5. Fees, billing and taxes

• Fees, plans and billing periods are shown when you sign up, on your plan page or in your order.
• Fees are in US dollars and do not include taxes. Your company pays applicable sales, use and similar taxes, other than taxes on our income.
• Unless stated otherwise, subscriptions renew automatically for the same period until canceled.
• If a payment is late, we may suspend the Service after giving notice.
• We may change our fees with at least 30 days' notice. Changes apply from your next billing period.
• Free trials and free plans may be changed or ended at any time.

6. Cancellation and refunds

Your company can cancel at any time by contacting support@crewvex.com. Cancellation takes effect at the end of the current billing period. Fees already paid are not refundable, except where required by law.

7. Payment processing

If we offer features that let your company accept payments from its own customers, those payments are processed by a third-party payment processor, such as Stripe. Your company will contract directly with that processor and accept its terms. CrewVex does not store card numbers and is not a party to payments between your company and its customers. Your company is responsible for those transactions, including refunds, disputes and chargebacks.

8. Your data

• You own your data. Your company keeps all rights to the data it puts into the Service ("Customer Data").
• Our license. You give us permission to host, process, transmit and display Customer Data only as needed to provide, secure, support and improve the Service, and as described in our Privacy Policy.
• Usage data. We may use aggregated or de-identified information about how the Service is used to operate and improve it.
• Feedback. If you send us suggestions, we may use them without obligation to you.
• Our property. The Service, its software and our brand belong to CrewVex and its licensors. These Terms do not give you any ownership rights.

9. Export and deletion

While your account is active, you can export data using the tools in the Service. For 30 days after your account ends, your company may ask us at support@crewvex.com for a copy of its Customer Data. After that, we may delete it. Copies in backups are removed on our regular schedule, and we may keep records we need for legal or security reasons.

10. AI features

Some features use artificial intelligence to draft or summarize content. AI output may be inaccurate or incomplete and is not professional advice, including about water chemistry, chemical handling or safety. Your company is responsible for reviewing AI output and for any output it saves or sends, including content it sets up to be created or sent automatically. AI features and their limits may vary by plan and may change.

11. Third-party services

The Service relies on and may link to third-party services. Their own terms apply, and we are not responsible for them.

12. Availability and changes

We work to keep the Service available, but we do not guarantee it will be uninterrupted or error-free. We may change, add or remove features. If we remove a feature your company relies on in a material way, we will give reasonable notice. Beta or preview features are provided as is.

13. Suspension and termination

• Your company may stop using the Service at any time.
• We may suspend or end access if your company breaks these Terms, doesn't pay, creates a security or legal risk, or if required by law. Where reasonable, we will give notice first.
• We may also end the Service for your company for any reason with 30 days' notice and refund any prepaid fees for the unused period.
• Sections that by their nature should survive termination, including 8 through 18, survive.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of liability

To the fullest extent permitted by law:

• neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill;
• each party's total liability under these Terms is limited to the greater of the fees your company paid us in the 12 months before the claim or $100.

These limits do not apply to your company's payment obligations, its indemnity obligations or its breach of section 4.

16. Indemnity

Your company will defend and indemnify CrewVex against third-party claims arising from its Customer Data, its use of the Service in breach of these Terms or the law, or its dealings with its own customers, including payments.

17. Changes to these Terms

We may update these Terms. The version and effective date at the top show when they last changed. For material changes, we will notify company administrators or show a notice in the Service at least 30 days before they take effect, and we may ask users to accept the new version. Continued use after that date means your company accepts the change.

18. Governing law, disputes and notices

• These Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules.
• Any dispute will be brought only in the state or federal courts located in New York, and both parties consent to their jurisdiction.
• Legal notices to CrewVex go to legal@crewvex.com and to our mailing address: Mailing address to be added before launch. We may send notices to your company by email or in the Service.

19. General

These Terms, the Privacy Policy and any order are the entire agreement about the Service. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver. Neither party may assign these Terms without consent, except in a merger, acquisition or sale of substantially all assets. Neither party is liable for delays caused by events beyond its reasonable control. The parties are independent contractors. Your company will comply with US export control and sanctions laws.

20. Contact

CrewVex LLC
Mailing address to be added before launch
Support: support@crewvex.com
Legal notices: legal@crewvex.com
Privacy: privacy@crewvex.com